Warranty

Two-year free warranty on all products

Rules of this policy comply with the requirements of Consumer Rights Protection Centre of Latvia. More information: Latvian Law of Consumers Protection. 

You are always entitled to at least a two-year free warranty, regardless of whether you purchased the product online or in a physical store in Riga.

This two-year warranty is your minimum right on any product, and some manufacturers, such as Thermarest and Goretex, offer additional warranties.

If a product defect is discovered within the first year, we will carry out a free examination by an independent expert. If a product manufacturing defect is confirmed, we will repair, exchange or refund the money.

If the defect of the product is discovered after 1 year has passed since the purchase date, you still have the right to receive a free repair or exchange of the product, but according to the law, you may have to prove that the problem already existed at the time of receipt of the product.

Nevertheless, we will carry out a free examination and, if a manufacturing defect is found, we will repair, exchange or refund the product. If the defect of the product has occurred as a result of wear and tear, we will give you a discount for the purchase of a new product, taking into account the degree of wear and tear of the product.

In addition to the statutory 2-year warranty, a longer warranty can be obtained for Goretex and Thermarest products. If the defect of the product is discovered 2 years after the end of the warranty period, you should contact the manufacturer directly, who, after evaluating the specific warranty case, will inform you about the compliance of the warranty and the following steps.

More information about

Goretex guarantee: GORE-TEX Guarantee

Thermarest warranty: Thermarest Warranty&Repair