Right of withdrawal and return policy

If for some reason you want to cancel Urban Outdoor on the website www.urbanoutdoor.lv purchased goods, You have the right to do so within 14 (fourteen) calendar days.

The deadline for using the right of withdrawal counts from the day of receipt, so keep a document confirming the receipt of the goods.

1. How to cancel an order?

Contact us by replying to the Order confirmation e-mail or by sending a message to info@urbanoutdoor.lv

You may complete and submit the opt-out form attached below, but this is optional.

2. We will refund the amount you paid for the purchase (excluding additional delivery costs incurred because you have chosen a delivery method other than the cheapest standard delivery method offered by us), without undue delay, but no later than within 14 (fourteen) calendar days from the day when we received the product back and made sure of its suitability for return the conditions mentioned in clause 7 of these regulations.

Please note that we have the right to withhold the refund of the amount paid until we have received the returned product and verified that it complies with the return policy. Refunds will be made using the same means of payment that you used to pay for the product.

3. You must send the goods back or hand them over to SIA "URBAN OUTDOOR", 7/9 Krišjāņa Barona Street, Riga, LV-1050 without undue delay and in any event no later than within 14 days from the day you notify us of your decision to withdraw from this contract. The deadline will be met if you send the goods back before the 14-day deadline.

You will be responsible for the direct costs associated with returning the goods.

The product can be returned or exchanged for free in the Urban Outdoor store Krišjāņa Barona iela 7/9, Riga, LV-1050 . Parcel costs - according to the price list of parcels, but the maximum cost, if the product cannot be sent back by parcel, could be a maximum of 15 EUR for the courier service.

You are responsible for the decrease in value of the goods if the goods are used for other purposes than to establish the type, characteristics and performance of these goods. The product can be used for testing purposes to the extent that it would be possible to do so in the store .  

Another kind return shipping costs are fully covered by the buyer . For more information on costs, see: Shipping and returns price list.

4. You are responsible for the decrease in the value of the product , if the product is used for a purpose other than to clarify the nature, properties and operation of the product.

5. To return the product, it must be in its original packaging, unused (except for clarifying its properties and characteristics to the extent that it would be possible to do it in a physical store), with labels intact . You must provide suitable additional packaging to the original packaging so that the goods and their original packaging would not be damaged or lost while transporting. For example, a shoe box should be wrapped in a polyethylene film so that the shoes cannot fall out during transport and the shoe box cannot get wet.

6. In case of questions, please contact us electronically at info@urbanoutdoor.lv or by phone +371 22314969 during working hours.

LIST OF ITEMS WHICH ARE NON-RETURNABLE AND EXCHANGEABLE

7. The following goods cannot be returned or exchanged for others:

  • If the product's sealed packaging or vacuum packaging is damaged or opened;
  • If any of the original labels have been removed and due to the characteristics of the product it is not possible to determine whether it has been used (for customer protection and/or hygiene reasons);
  • Batteries, power supplies;
  • Cosmetics, perfumery;
  • Household chemical products – equipment care products, insecticides, aerosols, diffusers, ski waxes and other ski treatment products, as well as other similar products;
  • Medical goods - first aid kits, plasters and other similar goods;
  • Personal hygiene accessories - earplugs, sanitary napkins, toothbrushes, combs and other similar goods;
  • Socks;
  • Underwear;
  • Food products - drinks, sports drinks and gels and other similar products;
  • Stationery, books - pens, notebooks and other similar goods;
  • Toys, games;
  • Gift cards.